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Customer Support Specialist
- Team
- Customer support
- Location
- Kuala Lumpur, Malaysia
- Employment type
- Full-time
About the role
When something goes wrong, you are the person who puts it right. You will answer chats and requests from buyers and sellers, and help us fix the cause.
What you will do
- Answer live chat and support requests about orders, returns and accounts.
- Work with sellers and the Shop team to resolve disputes fairly.
- Write clear saved replies and help articles.
What you bring
- Fluent Bahasa Melayu and English, written and spoken.
- Patience and clear writing.
- Comfort with shift work, including some weekends.
Nice to have
- Experience in e-commerce support.
- Mandarin or Tamil.
You do not need to tick every box. If the work excites you and you can do most of it, apply.